In 2009 Simon Falconer was on a lunch meeting with his accountant. Quickly getting off topic, his accountant explained a problem: his IT supplier thought the server kept overheating because of poor air conditioning and dust, and the recommended solution for a small firm of five staff was to build an air-conditioned rack in the office — at a cost of $80,000.
Simon leaped into whiteboard-mode and got to work on explaining a much simpler and more efficient option. He drew a simple plan of a server located offsite in a data centre which the accounting firm could connect to via a virtual private network (VPN). Sounded easy enough, although back in 2009 finding someone to implement the idea was harder. For a small accounting firm it had to be financially viable and cost effective. No one was providing that facility. Simon asked himself: “It can be done, but why is no one doing it?”
So he did it himself. With a little bit of research, a lot of trial and error, and the unwavering support of his wife Jessica — who backed the venture while they were raising two young children — Simon eventually moved the accountant’s server offsite into a safe and secure data centre.
When an opportunity came to leave his corporate career, Simon made a big decision. Instead of buying a house like everyone else his age, he built a cloud platform. Resolve was born.
Still going strong since 2009
More than fifteen years later, Resolve Technology is one of Wellington’s most trusted managed services providers. What started with one accountant’s server in a data centre has grown into a team serving law firms, health organisations, NGOs, and government agencies across New Zealand.
Jessica joined Simon as co-Director, bringing her legal background and investigation expertise to build Resolve’s security and forensics practice. Together they’ve built a business grounded in long-term relationships, genuine expertise, and a simple philosophy: make IT invisible so our clients can focus on their work.
In 2024, Chris Drowley joined as General Manager, bringing 30 years of IT industry experience and a pragmatic, client-first approach to lead Resolve’s operations and service delivery.
Resolve continues to evolve — from cloud hosting and managed IT into cyber security, AI readiness, privacy assessments, and compliance consulting — but the core promise hasn’t changed: we make IT simple.
Giving back
Rev. Simon and Rev. Jessica have always believed that a good business should serve its community. Profits from Resolve go back into the community through Karearea Mission Trust, the Falconer family’s charitable trust (registered charity), supporting local organisations and causes close to their hearts. When you work with Resolve, you’re not just getting great IT — you’re helping us give back.
Book a Coffee
