In 2009 Simon Falconer was on a lunch meeting with his accountant. Quickly getting off topic, his accountant explained a problem: his IT supplier thought the server kept overheating because of poor air conditioning and dust, and the recommended solution for a small firm of five staff was to build an air-conditioned rack in the office — at a cost of $80,000.
Simon leaped into whiteboard-mode and got to work on explaining a much simpler and more efficient option. He drew a simple plan of a server located offsite in a data centre which the accounting firm could connect to via a virtual private network (VPN). Sounded easy enough, although back in 2009 finding someone to implement the idea was harder. For a small accounting firm it had to be financially viable and cost effective. No one was providing that facility. Simon asked himself: “It can be done, but why is no one doing it?”
So he did it himself. With a little bit of research, a lot of trial and error, and the unwavering support of his wife Jessica — who backed the venture while they were raising two young children — Simon eventually moved the accountant’s server offsite into a safe and secure data centre.
When an opportunity came to leave his corporate career, Simon made a big decision. Instead of buying a house like everyone else his age, he built a cloud platform. Resolve was born.
Still going strong since 2009
More than fifteen years later, Resolve Technology is one of Wellington’s most trusted managed services providers. What started with one accountant’s server in a data centre has grown into a team serving law firms, health organisations, NGOs, and government agencies across New Zealand.
Resolve continues to evolve — from cloud hosting and managed IT into cyber security, AI readiness, privacy assessments, and compliance consulting — but the core promise hasn’t changed: we make IT simple.
Local team, global backing
Resolve is part of First Focus, which in September 2026 became part of Integris — a managed IT and AI provider serving small and medium businesses across the United States, Australia, New Zealand and the Philippines.
The people who look after your systems are the same people you have always dealt with, here in Wellington. What has changed is what stands behind them: deeper specialist expertise in security and AI, and the scale to keep investing in it.
