Resolve Technology Limited (“Resolve”, “we”, “us”, “our”) adheres to the New Zealand Privacy Act 2020, the General Data Protection Regulation 2016/679 (GDPR), the UK Data Protection Act 2018 and UK GDPR, and the California Consumer Privacy Act 2018 (CCPA) when handling personal information.
Personal information encompasses data about identifiable individuals. Resolve does not process information regulated by PCI DSS or HIPAA standards.
Last Updated: April 14, 2026
Policy Scope
This privacy policy covers personal information collected from website visitors, customers, and business contacts. It also addresses information customers provide that Resolve processes on their behalf in the course of delivering managed IT services.
Children’s Data
Resolve does not intend to collect personal information from or about children aged under 16. If you believe we have inadvertently collected such information, please contact us at privacy@resolvetechnology.co.nz.
Personal Information We Collect
Direct Collection
We collect personal information that you provide directly to us, including:
- Contact and registration details: name, email address, phone number, role, organisation, and location
- Service information: details about your IT environment, systems, and support requirements
- Billing information: invoicing address, email, service descriptions, and purchase orders
- Support interactions: helpdesk tickets, remote support sessions, and correspondence
Some information is mandatory for us to provide our services; other information is optional.
Automatic Collection
When you visit our website, we may automatically collect:
- Device identifiers and IP addresses
- Website usage metrics: pages visited, time spent, and links clicked
- Information collected via cookies and similar technologies (see Cookie Policy below)
Third-Party Sources
We may receive personal information from:
- Publicly available sources
- Our technology partners and vendors
- Information you have authorised third parties to share with us
How We Use Your Information
Resolve uses personal information for the following purposes:
- Providing and managing IT services, including helpdesk support, remote monitoring, and system administration
- Communicating with you about your services, support tickets, and account
- Marketing our services and products (with your consent where required)
- Improving our website functionality and user experience
- Billing and payment processing
- Conducting anonymised research to improve our services
- Protecting our legal rights and complying with lawful authority requests
You can unsubscribe from marketing emails at any time using the instructions included in each email.
Information Disclosure
Resolve may share your personal information with:
- Technology partners: vendors whose products and services we manage on your behalf (e.g. Microsoft, security vendors, hosting providers)
- Service providers: IT infrastructure hosts and third-party tools used to deliver our services
- Professional advisers: accountants, lawyers, and auditors
- Law enforcement and regulatory authorities: where required by law
- Third parties receiving anonymised data: for research and service improvement
- Business transfers: companies involved in a sale, merger, or acquisition of our business
We do not sell your personal information.
International Data Transfers
In the course of providing managed IT services, your personal information may be transferred to countries outside New Zealand, including to secure servers and cloud services in the United States of America, Australia, and Europe.
EU/EEA Residents: Transfers occur under European Commission adequacy decisions or via Standard Contractual Clauses.
UK Residents: Transfers follow UK government adequacy decisions or the International Data Transfer Addendum to the Standard Contractual Clauses.
New Zealand maintains recognised adequate data protection status with the EU and UK.
Data Protection
Resolve implements appropriate technical and organisational measures to ensure a level of security appropriate to the risks inherent in processing personal information. This includes encryption, access controls, staff training, and regular security assessments.
Access and Correction Rights
Subject to legal limitations, you may:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete data
Send requests to privacy@resolvetechnology.co.nz with identity verification and specific details about your request.
Additional Rights
EU/UK Residents: Under the GDPR and UK Data Protection Laws, you have additional rights including the right of access, rectification, erasure, data portability, restriction of processing, and the right to object to processing. You also have the right to complain to your local data protection authority.
California Residents: Under the CCPA, you have the right to know what personal information we collect and how it is used, the right to request deletion, and the right to non-discrimination for exercising your privacy rights. Resolve does not sell personal information.
To exercise any of these rights, contact privacy@resolvetechnology.co.nz.
Data Retention
The personal information that Resolve collects and uses will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.
Internet Use
Resolve takes reasonable steps to maintain secure internet connections, but data transmission over the internet occurs at your own risk. We recommend reviewing third-party website privacy policies before providing your information.
Cookie Policy
Our website uses cookies (small text files stored on your device) and similar technologies to monitor website usage and improve your experience.
Cookie Types
Strictly Necessary: Essential for website functionality, enabling navigation and secure access. These are typically first-party session cookies which expire when you close your browser.
Functionality: Remember your preferences and settings to provide a personalised experience.
Performance: Collect anonymous, aggregated usage statistics to help us improve the website.
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Managing Cookies
You can delete existing cookies and configure your browser settings to prevent new ones. Disabling cookies may limit some website functionality. For more information about cookies, visit www.aboutcookies.org.uk.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
For privacy questions, requests, or concerns:
Email: privacy@resolvetechnology.co.nz
Phone: 0800 SOLVED (0800 765 833)
Post: Resolve Technology Limited, Level 4, 84-90 Main Street, Upper Hutt 5018, New Zealand
