Resolve’s Fixed-Cost Managed IT
Every business hates surprise IT bills. SmartManage takes away that risk entirely — for a predictable monthly cost, Resolve manages your devices, your security, and your users. No surprises, no hidden charges.
The difference? Traditional IT providers make their money when things break. With SmartManage, our focus is on making everything run smoothly — because when your IT is invisible, you can get on with your work.
Fully Managed vs Time & Materials
Most businesses have experienced the traditional “time and materials” IT model — you only call when something breaks, and every call costs money. There’s no incentive for your provider to prevent problems, and no predictability in your IT spend.
SmartManage flips that model. We proactively monitor, patch, and manage your environment so problems are caught before they affect your team. You get a fixed monthly bill, and we’re motivated to keep everything running perfectly.
Choose Your Level of Cover
| What’s Included | SmartManage Gold |
SmartManage Standard |
SmartManage Device |
|---|---|---|---|
| Primary device support (per user) | ✔ | ✔ | ✔ |
| Remote access helpdesk support | ✔ | ✔ | ✔ |
| Local device login & OS issues | ✔ | ✔ | ✔ |
| Endpoint AV protection | ✔ | ✔ | ✔ |
| Printing issues (office printers) | ✔ | ✔ | ✔ |
| Device health monitoring & auto-patching | ✔ | ✔ | ✘ |
| GPO / Intune policy management | ✔ | ✔ | ✘ |
| Password resets | ✔ | ✔ | ✘ |
| Microsoft 365 admin (email, Teams, SharePoint) | ✔ | ✔ | ✘ |
| 3rd party vendor support (LINZ, Zoom, Teams) | ✔ | ✘ | ✘ |
| User management (add/delete users) | ✔ | ✘ | ✘ |
| Practice management app vendor support | ✔ | ✘ | ✘ |
SmartManage Gold is our most comprehensive tier — full management of your entire IT environment, including liaison with third-party software vendors on your behalf. It’s the “forget you have IT” tier.
SmartManage Standard covers your core device management, security, and Microsoft 365 administration — ideal for organisations that handle their own vendor relationships.
SmartManage Device covers the extra devices in your business that aren’t tied to a specific user but still need reliable support — meeting room screens and AV equipment, shared workstations, and second devices for key staff. All the essentials, without a full user licence.
