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Inside Huntress: How a 24/7 Security Operations Centre Helps

When most people think about cybersecurity, they picture automated systems scanning for threats around the clock. And while automation plays a crucial role, there’s something equally important that often gets overlooked: the human expertise behind the screens.

This is where Huntress’s 24/7 Security Operations Centre (SOC) makes a real difference. Rather than relying solely on automated alerts that can overwhelm IT teams with false positives, Huntress employs experienced security analysts who work around the clock to investigate, validate, and prioritise genuine threats.

Why Human Analysis Matters

Automated security tools are excellent at spotting patterns and anomalies, but they can’t always distinguish between a legitimate software update and a sophisticated attack that’s designed to look normal. This is where human analysts shine. They bring context, experience, and the ability to connect dots that algorithms might miss.

For example, an automated system might flag dozens of alerts about unusual network activity. A skilled SOC analyst can quickly determine which of these represents a real threat — perhaps a lateral movement attack — and which are simply the result of a new application being rolled out. This triage process ensures that your IT team only gets alerted about issues that genuinely need their attention.

Working Alongside Your Existing Tools

The beauty of Huntress’s approach is that it doesn’t replace your current security stack — it enhances it. Whether you’re using Microsoft Defender, endpoint detection tools, or other security solutions, the SOC analysts work with data from all these sources to build a complete picture of your security posture.

Think of it as having a team of security experts who can interpret what all your tools are telling you, rather than leaving you to make sense of multiple dashboards and conflicting alerts. They’re particularly skilled at identifying threats that might slip through traditional antivirus solutions, such as living-off-the-land attacks where attackers use legitimate system tools maliciously.

The 24/7 Advantage

Cyber threats don’t keep business hours, and neither does Huntress’s SOC. Having continuous monitoring means that if something suspicious happens at 2am on a Sunday, it’s being investigated by experienced analysts who can immediately determine if it requires urgent action or can wait until Monday morning.

This continuous vigilance is particularly valuable for New Zealand organisations, where the time difference often means that overseas SOC services might not align well with our business hours. Huntress ensures that someone is always watching, regardless of time zones.

The combination of advanced technology and human expertise creates a security approach that’s both comprehensive and practical. Your team gets the benefit of enterprise-level security monitoring without the overhead of building and maintaining your own SOC.

As we move through our phased rollout of Huntress, our account management team will be in touch over the coming weeks to discuss how this fits with your current setup. There’s nothing you need to do in advance — we’ll walk you through everything when the time comes.

Simon Falconer
Director, Resolve Technology
When he’s not finding a reason to buy the latest gadget, Simon is probably setting it up, breaking it, and fixing it again — all before breakfast.